Kaplan, R. and Norton, D. (1996) The Balanced Scorecard Harvard Business School Press
The Balanced Scorecard
About Tony Bates
Dr. Tony Bates is the author of eleven books in the field of online learning and distance education. He has provided consulting services specializing in training in the planning and management of online learning and distance education, working with over 40 organizations in 25 countries. Tony is a Research Associate with Contact North | Contact Nord, Ontario’s Distance Education & Training Network.
